Health & Monitoring
We keep an eye on your system in the background so you do not have to. When something changes, we can create tickets automatically and reach out.
What we watch
Our monitoring checks key services, connections and devices and can raise an internal alert or open a support ticket when something is not healthy.
- System resource levels and uptime
- Key services going offline
- Response times to your control panel
- Devices that drop offline too often
You get calm dashboards and clear reports instead of guessing if things are OK.
- [11:22] Health report completed for Test Site 1 – status: Healthy
- [11:23] Automatic ticket created for offline device in Classroom 3
- [11:25] Connection to control panel checked – OK
Automatic ticket creation
When our checks notice a problem, our support system can open a ticket on its own, attach a health report and let us know what changed. You do not have to log in and prove that something is wrong – we already see it.
Tickets like health checks, offline devices or slow response times can be created automatically in our helpdesk, ready for our team to follow up.
Create a support ticket